Responsible Gambling
Responsible Gambling at Just Casino
Playing Smart, Playing Safe
At Just Casino, we believe that gambling should always be an enjoyable, entertaining experience — nothing more, nothing less. Whether you're spinning the pokies, trying your hand at table games, or exploring our live casino, we want every session to feel fun and in control. For most players, that's exactly what it is. But we also know that for some people, gambling can stop being entertainment and start becoming something harder to manage.
That's why responsible gambling isn't just a checkbox for us. It's a genuine commitment — woven into how we operate, how we design our tools, and how we treat every punter who walks through our virtual doors. This page is here to help you understand what's available to you, how to use it, and where to turn if you or someone you care about needs support.
We're with you — not just when the pokies are paying out, but always.
Understanding Problem Gambling problems don't always look the way people expect. They rarely announce themselves loudly. More often, they creep in quietly — a little more time on the pokies than planned, a deposit to chase a loss, a growing sense of anxiety around money.
The truth is that problem gambling can affect anyone, regardless of income, background, or how long they've been playing. New Zealand has a proud culture of sport, competition, and a good flutter — and most people enjoy gambling without any issues. But the nature of gambling means that some players are more vulnerable, and that vulnerability can change over time.
Some signs to watch for:
- Spending more time or money on gambling than you.
- Feeling irritable, anxious, or restless when you're not.
- Chasing losses — depositing again to try to win back what you've lost.
- Hiding your gambling activity from friends or.
- Borrowing money or selling things to fund.
- Neglecting work, relationships, or responsibilities because of.
- Feeling like you need to gamble with larger amounts to get the same.
If any of these resonate with you, please know — you're not alone, and there is genuine help available in New Zealand. Reaching out is a sign of strength, not weakness.
Our Responsible Gambling Tools
Just Casino gives every player access to a suite of self-management tools, available directly within your account. These tools are designed to put you in control — because the best gambling experience is one you can walk away from whenever you choose.
Deposit Limits
One of the most effective ways to stay in control is to decide in advance how much you're willing to spend. With our deposit limit tool, you can set a maximum amount you're able to deposit over a daily, weekly, or monthly period in NZ dollars.
- Daily limit — caps how much you can deposit in a 24-hour.
- Weekly limit — sets a ceiling across a rolling seven-day.
- Monthly limit — gives you broader budget control across the.
Limits can be decreased at any time and will take effect immediately. If you want to increase a limit, a mandatory cooling-off period applies — this is intentional, and designed to prevent impulsive decisions in the heat of the moment.
To set or adjust your deposit limits, head to My Account > Responsible Gambling > Deposit Limits.
Cooling-Off Periods
Sometimes you just need a breather — a few hours, a day, or even a couple of weeks away from the action. Our cooling-off tool lets you temporarily pause your account without permanently closing it.
You can select a cooling-off period of:
- 24.
- 3 days.
- 7 days.
- 30 days.
During a cooling-off period, you won't be able to log in, place bets, or make deposits. If you're feeling overwhelmed or think you've been playing more than you should, activating a cooling-off period is a calm, sensible step — and one we fully encourage.
To activate a cooling-off period, go to My Account > Responsible Gambling > Take a Break.
Session Time Limits
It's easy to lose track of time when you're deep in a pokies session. Our session time limit tool lets you set a maximum duration for each gaming session. When your time is up, you'll receive a notification and be logged out automatically.
You can set session reminders at custom intervals, so you can check in with yourself regularly rather than playing on autopilot.
Reality Checks
We can prompt you with regular on-screen reminders during play — showing you how long you've been logged in and how your session balance is tracking. These reality check notifications are a gentle nudge to step back, take stock, and decide mindfully whether you want to continue.
Loss Limits
In addition to deposit limits, you can set a maximum amount you're willing to lose within a given period. Once your loss limit is reached, your account will automatically pause further play until the limit period resets or you adjust your settings.
Self-Exclusion
If you feel that you need a more serious break from gambling, self-exclusion is available — and we take it very seriously.
Self-exclusion allows you to close your Just Casino account for a set period or permanently. During a self-exclusion:
- You will not be able to log in or access your.
- You will be removed from our marketing communications.
- Any remaining balance will be returned to you.
Self-exclusion periods available:
| Period | Duration |
|---|---|
| Short-term | 3 months |
| Medium-term | 6 months |
| Long-term | 1 year |
| Permanent | Indefinite |
To request self-exclusion, contact our support team directly via live chat or email, or navigate to My Account > Responsible Gambling > Self-Exclude. Our team will process your request promptly and with full discretion.
We also strongly encourage players who self-exclude to consider enrolling in New Zealand's national self-exclusion options, which can extend your protection across multiple gambling providers.
Please note: Self-exclusion is a serious commitment. Requests to reverse a self-exclusion will be subject to a mandatory waiting period and careful review.
Protecting Younger People
Gambling is only for adults aged 18 and over. Just Casino uses age verification processes during registration to ensure that minors cannot access our platform. We take this responsibility seriously.
If you share a device with younger people, we recommend:
- Logging out of your account after every.
- Using a strong, unique password that others don't know.
- Enabling parental controls or filtering software on shared.
- Keeping financial details and account information.
If you suspect a minor has accessed a gambling account, please contact us immediately.
Help and Support in New Zealand
You are never alone in this. New Zealand has excellent, free, and confidential support services for people experiencing gambling harm — whether that's you, a family member, or a friend.
Problem Gambling Foundation of New Zealand
The Problem Gambling Foundation offers free counselling, support, and resources for anyone affected by gambling harm.
Helpline: 0800 664 262
Available 24 hours a day, 7 days a week. Calls are free from landlines and most mobile networks within New Zealand. Interpreting services are available.
You can also access online support and self-help resources through this service.
Gambling Helpline
New Zealand's national Gambling Helpline connects you with trained counsellors who understand what you're going through. Whether you want to talk through your situation, access face-to-face counselling in your area, or get advice for a family member, this service is here for you.
Helpline: 0800 664 262
Alcoholism and Addiction Support
Gambling problems often intersect with other challenges. If you need broader addiction support, the Alcohol Drug Helpline is another free, confidential service available nationally.
Alcohol Drug Helpline: 0800 787 797
Your GP or Mental Health Services
Your family doctor is also a great first point of contact. They can refer you to local counselling services, mental health professionals, or community support programmes — many of which are government-funded and free of charge.
New Zealand's Regulatory Framework
Gambling in New Zealand is regulated by the Department of Internal Affairs and overseen by the Gambling Commission New Zealand. These bodies work to ensure that gambling operators meet strict standards around fairness, player protection, and responsible gambling practices.
As a player, you have rights — and knowing those rights is part of staying informed and protected.
A Note From Us
If you've read this far, you're already doing something right — thinking carefully about your relationship with gambling. That matters.
At Just Casino, we want you to enjoy every session on your own terms: depositing in NZ dollars through secure methods like POLi or Visa, cashing out quickly when you win, and always knowing that our tools and our team are here if you need them.
Gambling is meant to be entertainment. The moment it stops feeling that way, please reach out — to our support team, to a helpline, or to someone you trust.
Play smart. Play safe. And look after yourself.
