Privacy Policy

Last Updated: May 28, 2026.

At Just Casino (justcasino-nz.org), we are fully committed to protecting the privacy and security of our New Zealand punters. We understand that when you choose to enjoy our range of pokies and table games, you are placing your trust in us. We take that responsibility seriously.

This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the New Zealand Privacy Act 2020. As an online entertainment platform serving the New Zealand market, we adhere to strict standards to ensure your data remains safe, secure, and private.

By accessing or using our services, you agree to the practices described in this policy. If you have any questions or concerns regarding your privacy, please feel free to reach out to our dedicated support team at [email protected].

1. Information We Collect

To provide a high-quality gaming experience, we need to collect certain information. This information generally falls into three categories:

Information You Provide Directly

When you register an account, make a deposit in NZ$, or contact our support team, you may provide us with:

Account Registration Data: Your name, date of birth, residential address, email address, and phone number.
Verification Documents: To comply with anti-money laundering (AML) and "Know Your Customer" (KYC) regulations, we may request copies of government-issued identification, proof of address, or bank statements.
Payment Details: Details related to your transactions via POLi, Visa/Mastercard, Neosurf, or crypto wallets.
Communication Records: Any correspondence you have with us, including emails or live chat logs.

Information Collected Automatically

When you visit our site, we and our service providers may automatically collect data through cookies and similar tracking technologies:

Technical Data: Your IP address, device type, browser type, operating system, and connection speed.
Usage Data: Information about how you interact with our platform, such as which pokies you play, the duration of your sessions, and the features you engage with.
Location Data: General geographical information to ensure we are complying with regional regulations and providing localized services.

Information from Third Parties

We may receive information from third-party partners, such as payment processors (e.g, banks or crypto exchanges) or identity verification service providers, to ensure the security of your account and the integrity of our platform.

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve the Just Casino experience. Specifically, your data is used for:

Account Management: Creating and managing your account, verifying your identity, and ensuring that you are of legal age to gamble.
Processing Transactions: Handling your deposits and withdrawals efficiently, particularly when you use preferred NZ methods like POLi or bank transfers.
Providing Services: Delivering a customized experience, including recommending new pokies you might be keen on.
Security and Fraud Prevention: Monitoring for unauthorized access, detecting fraudulent activity, and ensuring the safety of all punters.
Regulatory Compliance: Meeting our obligations as defined by the Department of Internal Affairs and the Gambling Commission NZ, including responsible gambling monitoring.
Customer Support: Responding to your inquiries, addressing issues, and providing assistance.
Marketing and Communication: Sending you updates about new game releases or bonus offers, provided you have opted in to receive such communications.

3. Data Protection and Legal Basis

We process your personal information under the guidelines of the New Zealand Privacy Act 2020. We ensure that our data handling practices are transparent, fair, and secure.

Our Commitment to Security

We employ industry-standard technical and organizational measures to protect your data. This includes:

Encryption: Using Secure Socket Layer (SSL) technology to encrypt all data transmitted between your device and our servers.
Access Controls: Restricting access to your personal information to employees and contractors who have a legitimate business need to know.
Secure Storage: Storing information in secure data centers with robust firewalls and regular security audits.

4. Cookies and Tracking Technologies

We use cookies to make your experience "sweet as." Cookies are small text files placed on your device that help us:

Remember your preferences and login state.
Analyze site traffic and performance.
Provide personalized content.

You have the choice to manage or disable cookies through your browser settings. However, please be aware that disabling certain cookies may affect the functionality of our site, such as the ability to stay logged in or effectively use certain payment methods.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may, however, share information with trusted third parties under the following circumstances:

Service Providers: We share data with third parties who perform functions on our behalf, such as payment processors (e.g, POLi for secure bank transfers), identity verification services, and email marketing platforms.
Legal Requirements: If we are required by law or requested by a competent regulatory authority, such as the Department of Internal Affairs or law enforcement agencies.
Business Transfers: In the event of a merger, acquisition, or sale of our assets, your data may be transferred as part of that transaction.
Protection of Rights: To protect our legal rights, investigate fraud, or prevent harm to our users or the public.

6. Your Rights Regarding Your Data

As a punter, you have several rights regarding your personal information under the Privacy Act 2020:

Right of Access: You can request a copy of the personal information we hold about you.
Right of Correction: If you believe any information we hold is inaccurate or incomplete, you have the right to request that we correct it.
Right to Erasure: In certain circumstances, you may request that we delete your personal information, provided we do not have a legal obligation to retain it.
Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

7. Responsible Gambling and Data

We are deeply committed to promoting a safe environment. We monitor gaming patterns to identify potential signs of problem gambling. If we identify behavior that suggests you may be at risk, we may reach out to offer resources.

We encourage all our punters to gamble responsibly. If you or someone you know is struggling, help is available. You can contact the Problem Gambling Foundation at 0800 664 262. Your interactions with these support services are kept confidential in accordance with their own privacy policies.

8. International Data Transfers

While Just Casino operates with a focus on New Zealand, our servers and service providers may be located in various jurisdictions globally. By using our services, you acknowledge that your personal information may be transferred to and processed in countries outside of New Zealand. We take all necessary steps to ensure that your data is handled securely and in accordance with this Privacy Policy, regardless of where it is processed.

9. Retention of Information

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we determine that your data is no longer required, we will securely destroy or anonymize it.

10. Children and Minors

Our services are strictly intended for individuals over the age of 18. We do not knowingly collect personal information from minors. If you are under the age of 18, you must not use our website or provide us with any personal information. If we discover that a minor has provided us with personal information, we will take steps to delete that information immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the Just Casino platform after any modifications constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your data, please reach out to us. We are here to help and ensure that your experience with us remains "sweet as."

Contact Details:

Email: [email protected].

13. Understanding Our Commitment

At Just Casino, we know that punters in New Zealand value transparency, speed, and trust. Our focus on fast withdrawals, secure payment methods like POLi, and dedicated support is designed to ensure that you can enjoy our wide selection of pokies with total peace of mind. We process your data not just because we have to for regulatory reasons, but because we believe that a private, secure environment is the foundation of an enjoyable gaming experience.

Chur for choosing Just Casino. We are keen to provide you with the best entertainment while ensuring your information is handled with the utmost care. Should you have any suggestions on how we can improve our privacy practices, we are always open to hearing from our community.

14. Definitions

To help clarify this document, here are a few key terms used:

Personal Information: Any information relating to an identified or identifiable natural person.
Processing: Any operation performed on personal information, such as collection, recording, storage, or disclosure.
Punter: An individual who uses our website to play games or engage in betting activities.
Pokies: The New Zealand term for electronic slot machines available on our platform.
Account: The registered profile that allows a user to access our services, manage their NZD balance, and view their history.

This Privacy Policy serves as a binding agreement between you and Just Casino regarding your privacy. We prioritize your security, and we hope this policy provides the clarity and comfort you need to continue enjoying our platform.